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Experience:
LRC has a proven track record with small, medium, and large businesses on the Eastern Seaboard. We have more space, team members, and equipment together with the strongest commitment to customer service than any other North Carolina area re-manufacturer. Moreover, we have designed and implemented successful cartridge re-manufacturing programs for more major corporations than any other North Carolina area re-manufacturer.
Responsiveness:
We maintain a supply that permits us at all times to respond immediately to delivery orders. If an end user has a problem, we immediately address any concern. Depending upon locale, our desktop response can be as little as one hour.
Philosophy:
We put the customer and end user first. Period.
First Rate Customer Service:
We have an "800" Customer Service Hotline staffed by team members with actual production experience. You will not get a recorded message during regular business hours, you will get action.
User Friendly to Distant Customers:
LRC has a merchandise return program in place with UPS and the US Postal Service. This makes it easy for the distant customer to return empty cartridges.
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Familiarity:
We have come to know the habits of many corporate end users in regards to our re-manufactured products. We have taken the time to educate many users over the phone, and in person about the proper operation of the cartridge and the laser printer. This has resulted in increased participation and end user confidence.
Education:
We conduct in-house seminars anywhere and strictly at your convenience.
Peace of Mind:
Our customers know that LRC will do the job right. You do not have to worry about quality and service. LRC toner and ink-jet cartridges are guaranteed to perform to your satisfaction, or they will be replaced at no charge. Performance defects arising from user misuse of the cartridge or neglect of the printer are not covered under this guarantee. For return authorization, print quality assistance, and help with how to use your laser printer call the LRC hot line at (800) 825-0664.
Competitive Pricing:
When taken together with customer service, and product performance, no one can deliver the same comprehensive package for the price. Please bear in mind that cheaper alternatives are available at the crippling cost of lesser quality, user frustration and downtime. What is critical is what happens after the sale. No one matches us in this regard.
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